This page is starting language for an attorney to edit. It is not legal advice and has not been reviewed. The governing law clause in section 13 is intentionally unresolved.
Legal
Terms of Service
Last updated October 13, 2026.
1. Who we are
This website is operated by Reputiva (“we,” “us,” “our”), a team of independent specialists based in the Philippines and serving small businesses in the United States remotely. Whenever you engage us for paid work, your agreement is with Reputiva.
By using this website you agree to these Terms. If you do not agree, please do not use the site.
2. Using this website
The content on this site is general information about our services. It is not legal, financial or tax advice, and it is not a promise of any particular outcome. We try to keep it accurate and current, but prices, services and descriptions may change. The version that applies to you is the one in your written proposal.
You agree not to misuse the site, including by attempting to disrupt it, access it by automated means that place an unreasonable load on it, or use it for any unlawful purpose.
3. The free audit and consultation
The Digital Presence Scorecard, Growth Consultation and Competitor Snapshot are free and carry no obligation to buy anything. They are based on information that is publicly available about your business and your competitors, and on anything you choose to share with us. Scores are counts of checks run against published Google guidance at the time of the audit. They are observations, not guarantees, and third parties can change their guidance at any time.
4. Paid services are governed by a written agreement
Any paid work, including websites, hosting and maintenance, blog posts, social calendars, Google Business Profile posts, Meta ads management and automation, is governed by a written proposal or agreement that sets out the scope, fees, timelines and responsibilities for that engagement. If that agreement conflicts with these Terms, the agreement controls.
5. Fees and payment
Prices shown on this site are current list prices in US dollars. Your fee is the fixed price stated in your proposal. The Launch Bundle is a promotional price covering three months of the Starter plan. Payment terms for other engagements are set out in your proposal.
Meta ad spend is paid by you directly to Meta. We never hold, invoice or mark up your ad spend, and it is not part of any fee we charge.
6. No guarantee of rankings, traffic or results
We do not guarantee any particular search ranking, placement or citation in AI-generated answers, website traffic, number of leads, sales or revenue. Search engines, AI assistants and advertising platforms are operated by third parties who change their systems without notice, and results depend on many factors outside our control, including your market, your competitors, your budget and your own operations.
What we commit to is the work described in your proposal, and to measuring it: a baseline audit before you pay anything, and the same audit re-run at ninety days so you can see what moved.
7. Google Business Profile
We advise on your Google Business Profile as consultants. You keep full control of it: you make every edit, publish every post and reply to every review. We do not manage, post to or reply on your profile.
8. Third-party platforms
Our work relies on services we do not control, including Google, Meta, domain registrars, hosting providers, scheduling tools such as Calendly, messaging services such as WhatsApp, and automation tools. Your use of those services is subject to their own terms. We are not responsible for their outages, policy changes, pricing changes or decisions, including decisions to restrict or suspend an account.
9. Your materials, your property, and our work
You are responsible for making sure you have the right to use anything you give us, such as logos, photos, product information and customer testimonials, and that it is accurate.
Your domain and hosting are registered in your name, so control stays with you. Ownership of deliverables created for you is set out in your written agreement. We keep ownership of our own pre-existing tools, templates, methods and know-how.
If an engagement ends, we hand over your files, access and documentation within 15 days, at no additional charge.
10. Disclaimer of warranties
To the fullest extent permitted by law, this website and any free audit, consultation or snapshot are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.
11. Limitation of liability
To the fullest extent permitted by law, the total liability of Reputiva, and of each person working under the Reputiva name, for any claim arising out of or relating to this website or our services is limited to the fees you actually paid to Reputiva for the services giving rise to the claim during the twelve months before the claim arose. For the free audit, consultation and snapshot, which are provided at no charge, that amount is zero.
To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data or loss of goodwill, even if we were told they were possible.
12. Indemnification
You agree to defend, indemnify and hold harmless Reputiva and the people working under the Reputiva name from any claims, losses and expenses, including reasonable attorneys’ fees, arising from materials you provide to us, your products or services, your breach of these Terms, or your violation of any law or third-party right.
13. Governing law and venue
These Terms are governed by the laws of [INSERT governing law state], without regard to its conflict-of-law rules. Any dispute arising out of or relating to these Terms or our services will be brought exclusively in the state or federal courts located in [INSERT governing law state], and you consent to the jurisdiction of those courts.
Drafting note: this clause is incomplete until a governing law and venue are chosen. Do not publish this page with the placeholder above still in place.
14. Changes to these Terms
We may update these Terms from time to time. When we do, we will change the “last updated” date at the top of this page. Changes do not affect a written agreement you have already signed.
15. Contact
Questions about these Terms can be sent to hello@getreputiva.com.